FLAT RATE POSTAGE : $9.95

Customer Service

SHIPPING

All orders from our US website are sent from our US warehouse for a flat rate of $9.95.

Your order will be sent out using USPS or UPS at our discretion depending on the size and location. Tracking will be sent automatically when your order has been shipped so be sure to check your junk mail if you haven’t received this within 5 days of placing your order. 

We aim to process and despatch orders the following day after purchase however please keep in mind this is not always possible. 

If you have any questions regarding your order please email sales@lovemae.com.au 

REFUNDS, EXCHANGES, WARRANTY & REPLACEMENTS

Love Mae will gladly replace any faulty product (either from manufacturing or transit) within 3 months from the date of purchase through our online store (proof of purchase may be required).

In addition to this we gladly refund faulty items. I'm sorry but we will not refund or exchange if you change your mind.

For products purchased through one of our stockists please contact them to direct to discuss (same warranty applies)

Items damaged or broken through general or extreme use, not used as intended or if the product is outside the warranty time-frame can be replaced, at the purchasers expense + shipping costs.

If you have any questions contact us sales@lovemae.com.au 

CURRENCY

All product and shipping prices quoted on the website are in US Dollars (USD). All transactions are settled in USD. Some credit providers may charge additional fees, please contact your credit provider for more information.

PRIVACY POLICY

Love Mae recognises and respects the Purchaser’s privacy and will treat any personal information as private. The Purchaser acknowledges that it is necessary to collect personal information in order to trade with Love Mae. Personal information collected will be kept safe, confidential and respected. Love Mae only uses personal information for the purposes which the Purchaser gives it to Love Mae. Love Mae will not sell or pass on any personal information to any third party however the information may need to be shared with others who may require it to complete the Purchaser’s order such as Love Mae’s transport providers. This includes sharing information with the Purchaser’s nominated credit referees and third party credit reporting agencies.

SAFETY & SECURITY

We use Secure Server Software (SSL) with RapidSSL 128-bit encryption for secure e-commerce transactions. The personal information collected to complete a transaction is fully encrypted. The SSL software encryption ensures your personal information cannot be read as it travels over the Internet.