FLAT RATE POSTAGE : $9.95

General Questions?

What is our Philosophy?

We feel quite passionate about respecting the Earth and take our roles as caretakers for the next generation seriously. We are extremely proud that all of our products here at Love Mae are made with the planet in mind. Our products will not disrespect the earth or the next generation. It has taken a lot of determination to achieve our goal of making ethical, planet safe products and we hope to attract conscious consumers who also take action into their own hands

Where is Love Mae located?

Our Love Mae HQ and warehouse is located in Byron Bay, Australia. However, all orders made on this site will be processed from our warehouse in Los Angeles, Califonia. 

 

BAMBOO

Why bamboo and not melamine?

Love Mae really does take their environmental decision seriously and therefore we choose bamboo instead of melamine to make our dinner sets. Why… because bamboo will bio-degrade whereas melamine will never break down and cannot be re-used. We are also pleased that our bamboo dinner sets are made from a bi-product of the bamboo industry. Meaning…. we don’t harvest bamboo to produce our products and instead use the waste from other industry.

Can Love Mae dinner sets be put in the dishwasher?

Absolutely we recommend that they be used in the top shelf where the temperatures are a little lower for longevity.

Will my bamboo dinner set break if thrown on the floor?

Bamboo is very similar to melamine in its ability to break, you need to take care that they are not dropped on hard surfaces such as concrete and tiles. Although they can generally take a lot of wear and tear, the odd fall on the wrong point can have them split.

Can I use Love Mae Bamboo dinner sets in the microwave?

Unfortunately our bamboo is not recommended for the microwave.

Where are our Bamboo products made?

We are very proud that most of our products are made locally to our studio (Byron Bay, Australia), however our bamboo dinnerware is made in China. (We can assure you that our factory is a lovely one and we are proud to work with them).

 

DECALS

Fabric Decals vs Vinyl?

Our decals are made out of fabric and with that comes lots of positives. The fabric is a polyester weave with a water based adhesive which means they have no pvc’s, are bio degradable and are non toxic. The advanced water based adhesive allows them to be re-used over and over again so no need to throw them out when your little one pulls them off the wall... just re-apply them. The quality of fabric decals are far more superior than the vinyl counterparts.

How do I apply my decals?

We recommend that you clean your walls before you apply them. And then it is a simple case of peel and stick. It’s that easy. It is helpful to have a pair of scissors to cut any stubborn threads. Because they are re-usable you can move them around until you get them exactly how you want them. How lovely! If you are moving or wishing to store them, just place them back on their backing sheet and re-use at a later date. (Should you not have your original backing sheet, glossy baking paper will also work).

Will your fabric decals damage my walls?

Definitely not! They will not harm surfaces. We do however hope you are mindful when it comes to fresh paint. We would recommend waiting two weeks until you stick decals on it. Please be mindful that our stickers will peel off bubbling or peeling paint. If unsure or worried try putting up a sample for a couple of weeks before applying the full scene. DO NOT use can chemicals or cleaning products on your decals, it will damage them. This also includes chemicals on your walls that the stickers will be stuck to. Certain paint finishes will not guarantee adhesion. (ie. oil based paints and heavily textured walls.)

What surfaces do they stick on?

Our decals stick on almost any surface.... tongue and groove, VJ, timber, glass, cement rendered, brick and all your other standard surfaces such as plasterboard etc. If unsure feel free to check with us first.

Where are our Decals made?

Our decals are made locally near our HQ in Byron Bay, Australia.

 

CUSTOMER SERVICE

Shipping

All orders from our US website are sent from our US warehouse for a flat rate of $9.95.

Your order will be sent out using USPS or UPS at our discretion depending on the size and location. Tracking will be sent automatically when your order has been shipped so be sure to check your junk mail if you haven’t received this within 5 days of placing your order. 

We aim to process and despatch orders the following day after purchase however please keep in mind this is not always possible. 

If you have any questions regarding your order please email sales@lovemae.com.au 

Refunds, Exchanges, Warranty and Replacements

Love Mae will gladly replace any faulty product (either from manufacturing or transit) within 3 months from the date of purchase through our online store (proof of purchase may be required).

In addition to this we gladly refund faulty items. I'm sorry but we will not refund or exchange if you change your mind.

For products purchased through one of our stockists please contact them to direct to discuss (same warranty applies)

Items damaged or broken through general or extreme use, not used as intended or if the product is outside the warranty time-frame can be replaced, at the purchasers expense + shipping costs.

If you have any questions contact us sales@lovemae.com.au 

Currency

All product and shipping prices quoted on the website are in US Dollars (USD). All transactions are settled in USD. Some credit providers may charge additional fees, please contact your credit provider for more information.

Privacy Policy

Love Mae recognises and respects the Purchaser’s privacy and will treat any personal information as private. The Purchaser acknowledges that it is necessary to collect personal information in order to trade with Love Mae. Personal information collected will be kept safe, confidential and respected. Love Mae only uses personal information for the purposes which the Purchaser gives it to Love Mae. Love Mae will not sell or pass on any personal information to any third party however the information may need to be shared with others who may require it to complete the Purchaser’s order such as Love Mae’s transport providers. This includes sharing information with the Purchaser’s nominated credit referees and third party credit reporting agencies.

Safety & Security

We use Secure Server Software (SSL) with RapidSSL 128-bit encryption for secure e-commerce transactions. The personal information collected to complete a transaction is fully encrypted. The SSL software encryption ensures your personal information cannot be read as it travels over the Internet.